For airlines, boarding delays can cost up to a couple of hundred per minute, yet many airports still rely on fixed infrastructure that limits operational flexibility and creates bottlenecks during peak travel times. While the aviation industry has invested billions in digital transformation, passenger processing remains one of the most challenging operational areas to modernise effectively.
Traditional airport passenger processing systems (PSS) lock airlines into rigid desk configurations, expensive scanner installations, and legacy software that young staff struggle to master. During peak periods, these limitations translate directly into missed connections, frustrated passengers, and mounting operational costs. When system failures occur—whether from cyberattacks, technical glitches, or infrastructure outages—operations grind to a halt entirely.
The vulnerability of fixed infrastructure became starkly apparent during recent cyberattacks targeting European airports. While airlines dependent on traditional systems faced operational paralysis, those equipped with mobile passenger processing solutions maintained operations. Dreamix's mobile check-in and boarding solution became a critical lifeline during Europe's airport cyberattack, enabling our client to continue processing passengers when centralized systems went dark.
Our accelerators is a white-label mobile passenger processing system that transforms both boarding and check-in operations while integrating seamlessly with your existing legacy DCS.
Understanding modern passenger processing solutions
What is a passenger processing system (PSS)?
A passenger processing system encompasses the technology infrastructure that manages passenger check-in, boarding, and related operational workflows at airports. Modern passenger processing solutions, in contrast, integrate hardware, software, and mobile applications to handle everything from initial check-in through final boarding verification.
Unlike legacy PSS that depend on fixed workstations and dedicated hardware, contemporary boarding and check-in solutions leverage mobile technology to provide operational flexibility. These next-gen passenger processing solutions connect directly with airline's existing DCS platforms, maintaining data integrity while enabling staff mobility throughout airport facilities.
The evolution from fixed to mobile passenger processing solutions
Traditional airport PSS were designed around permanent on-site infrastructure: dedicated check-in desks, fixed boarding scanners, and stationary kiosks. This model made sense when passenger volumes were predictable and technology options were limited.
Today's aviation environment demands different capabilities. Passenger volumes fluctuate dramatically based on time, season, and external factors. Airlines operate from multiple terminals and even multiple airports. Staff shortages require maximum operational efficiency from every team member.
Mobile passenger processing solutions address these realities by untethering operations from fixed locations. Agents can process passengers anywhere on airport premises, respond dynamically to demand surges, and maintain service quality without expensive infrastructure expansions.
The challenge with traditional airport PSS
Fixed PSS infrastructure creates operational rigidity
Walk through any major airport during peak hours and you'll see the challenge clearly. Long check-in queues snake through terminals because desk availability can't flex with demand. Boarding gates have fixed scanners that create physical bottlenecks. Thus, when passenger volumes surge during irregular operations, airlines can't adapt quickly.
This rigidity of legacy passenger processing systems also drives substantial costs. Desk rental at major airports runs thousands per month per location, whether you're using them or not. Fixed scanner installations multiply capital investment across every gate. When you need to launch service at a new airport, the infrastructure setup process delays operations and requires significant upfront spending.
Legacy systems limit agility and staff satisfaction
Beyond the physical constraints, traditional passenger processing systems trap airlines in outdated software interfaces that often require substantial legacy system modernisation. Plus, legacy systems take weeks to master, making it difficult to scale staffing during seasonal peaks. Young employees accustomed to intuitive mobile apps find legacy aviation systems frustrating, contributing to turnover in an already tight labor market.
When demand fluctuates, a common scenario in modern aviation, airlines can't easily shift staff between locations or functions. The check-in agents trained on desk systems can't seamlessly move to boarding operations.
Single points of failure create vulnerability
Perhaps most critically, shared airport infrastructure is vulnerable to failure and whenever centralised systems go offline - operations cease entirely. We witnessed this on September 20 2025 when a cyberattack on the check-in systems at major airports caused massive chaos and hundreds of cancelled and delayed flights across European hubs.
Airlines face impossible choices: process passengers manually using slow, error-prone paper procedures, or cancel flights and manage the cascade of rebooking, compensation, and reputational damage.
Mobile Passenger Processing Solutions: Check-In and Boarding Software
The shift from fixed infrastructure to mobile operations doesn't require a complete system overhaul. Dreamix delivers two complementary solutions - airport check-in software and boarding pass scanner software - that work independently or together to modernise your passenger processing operations.
Both solutions share a white-label architecture that integrates seamlessly with your existing DCS. You can implement one or both depending on your operational priorities, starting with the area where mobile flexibility delivers the most immediate value for your airline.
Airport check-in solution: Eliminating fixed desk dependencies
Traditional check-in operations lock airlines into fixed desk locations with rigid capacity constraints. Our airport check-in software accelerator transforms this desk-bound operation into a mobile service that agents can provide anywhere on airport premises.
How it works:
Agents use tablets or mobile devices to handle complete check-in workflows without fixed infrastructure. They can check in passengers throughout the terminal, print baggage tags using mobile printers, rebook flights on the spot, and access real-time flight information from any location.
Core capabilities:
- Mobile passenger check-in: Process passengers anywhere in the terminal, not confined to desk locations
- IATCI, TP, and TPO integrations: For seamless check-in operations across airline partnerships
- CUTE/CUPPS certified: for traditional desk operations with mobile flexibility
- Baggage tag printing: Mobile printers enable bag check without traditional counter infrastructure
- Flight rebooking: Handle disruptions and changes immediately without sending passengers to service desks
- Future-ready payment integration: Reduce hardware costs and enable ancillary revenue capture
- Real-time data: Real-time passenger data access, seat selection management, and baggage handling
- Smart staff allocation: System anticipates demand fluctuations and recommends optimal resource deployment
Operational impact:
Airlines reduce or eliminate desk rental expenses at remote airports and during off-peak periods. The ability to add temporary check-in capacity during disruptions or seasonal peaks provides operational resilience without permanent infrastructure investments. Staff productivity improves as agents can process passengers at boarding gates when needed, maintaining service quality with leaner staffing levels.
Mobile passenger boarding solution: Flexible and efficient boarding
Traditional boarding operations rely heavily on fixed gates, static scanners, and specially designated airport areas. During peak demand, this results in bottlenecks and limiting operational flexibility. Our mobile boarding software entirely shifts this paradigm by enabling seamless, mobile contactless boarding processes that can be managed from anywhere within the airport premises.
How it works:
Ground staff use tablets or handheld devices equipped with our boarding software to verify boarding passes, authenticate passengers via our boarding pass scanner software and manage boarding sequences in real time. This approach allows agents to conduct boarding practically anywhere: at gates but also on jet bridges, or even in remote locations like aircraft-side zones, without being tied to fixed gate infrastructure.
Core capabilities:
- Mobile boarding pass verification: Authenticate passengers using real-time boarding pass QR code and barcode scanning reducing reliance on gate scanners and hardware.
- Contactless boarding: Enable touchless scans that enhance safety and hygiene, especially important in health-conscious travel environments.
- SITA Flex integration: Streamlined airport ticket scanner operations
- Real-time boarding status: Monitor boarding progress live, identify hold-ups promptly, and make data-driven decisions to keep operations on track.
- Web-based passenger list management and seat mapping
- Integration with legacy systems or as a standalone: Seamlessly connect with existing airport infrastructure, legacy DCS systems, and passenger flow management tools to streamline the entire process. Our intuitive airport passenger processing solution can also be deployed as a standalone mobile app.
Operational impact:
Airlines can significantly reduce gate congestion and enhance turnaround times by selectively deploying staff equipped with mobile boarding solutions. This flexibility shortens overall boarding duration, reduces passenger stress, and improves dwell times at gates. Moreover, during irregular operations or last-minute gate changes, staff can reconfigure boarding in real time, minimising delays and maximising gate utilisation.
The mobile, contactless approach also contributes to healthier, more hygienic passenger interactions, aligning with modern safety standards. Overall, our mobile passenger processing solutions help airlines and airports achieve higher operational efficiency, lower operational costs, and an improved passenger experience.
Enhanced passenger experience and staff satisfaction
Improving passenger satisfaction
As SITA’s recent passenger IT Insights revealed, travelers seek digital-first passenger experiences and enjoy simple, reliable and modern solutions. Speed, security and convenience are crucial to today’s traveler. That’s why our mobile passenger processing solutions - whether through the Airport Check-In Software Accelerator or Boarding Pass Scanner Software Accelerator - significantly reduce wait times during check-in and boarding.
Passengers can check in and receive their boarding passes on their own devices or with staff assistance from anywhere in the terminal. During boarding, contactless, quick scans streamline the flow, minimising queues and delays. These improvements translate to a smoother, more comfortable journey, reducing passenger stress and positively impacting overall satisfaction. When travelers experience efficient and hassle-free processes, they’re more likely to choose your airline again and recommend your services, strengthening customer loyalty.
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Empowering staff
Traditional legacy systems are often frustrating to operate, especially during peak periods when employees face slow interfaces, limited mobility, and physical infrastructure constraints. Our mobile passenger processing solution empowers staff by providing real-time flight data, instant passenger identification, and flexible workflow management directly at their fingertips.
This immediate access to vital information reduces errors, speeds up decision-making, and alleviates frustration. Staff engagement increases when they can move freely throughout the airport, respond swiftly to changing situations, and deliver more personalised, attentive service. Ultimately, this leads to a more motivated, satisfied workforce that feels equipped and empowered to handle diverse operational scenarios efficiently. The result is not only higher staff morale but also an elevated passenger experience that can set your airline or airport apart in a competitive market.
FAQ about Passenger Processing Solutions by Dreamix
Get in touch today to schedule a personalised demo, initiate a pilot program, or speak with our experts about tailoring our aviation passenger processing solutions to your specific needs.
