20 Companies With Successful Digital Transformation in 2024

Digital transformation is fast becoming a hot topic in the worlds of business, education, finance, and even governance. But what exactly is it and how is it reshaping the way all kinds of institutions tackle their most fundamental challenges? What Is Digital Transformation? In short, digital transformation is the continuous process of using data and […]

by Dilyan Dimitrov

April 23, 2024

9 min read

Companies with successful digital transformation

Digital transformation is fast becoming a hot topic in the worlds of business, education, finance, and even governance. But what exactly is it and how is it reshaping the way all kinds of institutions tackle their most fundamental challenges?

What Is Digital Transformation?

In short, digital transformation is the continuous process of using data and technology to evolve how companies operate. This can include everything from how companies interact with their customers, collect data, store and access that data, analyze that data to make decisions, etc.

In this way, digital transformation affects nearly every aspect of modern corporations. It’s also why, crucially, digital transformations are never fully complete. Instead, they are ongoing processes because the technology and market forces that drive them are themselves ongoing.

This can be a fully internal process or be led by a partner with experience in digital transformation services.

Why Global Corporations Need Digital Transformation

It’s no secret that the world is changing faster than ever before. Staying on top of those changes requires organizations to be more agile, flexible, and adept at harnessing the power of technology. Digital transformation brings all of these elements together, encouraging businesses to actively consider how they can incorporate technology into all aspects of their business in order to adapt and evolve faster than their competitors.

This is why, far from being a simple “nice to have,” digital transformation is becoming an essential element in the modern recipe for business success.

25 digital transformation company examples

Because of its complexity and the vast number of ways to go about it, basic definitions of digital transformation can feel vague. That’s why the best way to truly understand digital transformation is by looking at how companies have used it to succeed.

1. Domino’s Pizza

DOMINOS Storefront

While you may associate the idea of digital transformation with tech companies, the entire point is that it’s required for nearly every type of business. To see why, look no further than Domino’s Pizza. They have managed to revolutionize their business by investing heavily in a smartphone app and new ways for customers to interact with them digitally.

These investments have created more loyal customers, given the company access to far better data about its customers, and enabled greater experimentation around offerings. As a result, the stock price rose from $3 to $211 in just a decade.

2. AUDI

AUDI Storefront

In a bid to make it easier for customers to think about, interact with, and visualize their products, AUDI introduced digital showrooms. Here, customers can use augmented reality to look at every detail of a car in any possible configuration. Not only does this circumvent the reality that no physical showroom would have all such configurations but customers can look at these options from anywhere in the world.

3. Walmart

WALMART Storefront

Walmart long ago saw that they would need to get serious about digital transformation if they were going to compete with online competitors like Amazon. Initial forays into online shopping had little impact so the company started investing heavily in technology.

This enabled the onset of new grocery pickup and delivery options, better supply chain management, the implementation of robotics, and better forecasting. Together these technologies have enabled Walmart to stand on its own against newer competitors even amidst the chaos of the Covid-19 pandemic.

4. Goldman Sachs

GOLDMAN-SACHS Storefront

With the launch of its digital banking platform “Marcus” in 2016, the company began moving much of its financial services online. This move has enabled them to gather and utilize data far more effectively to understand their customers, market trends, and ultimately offer more compelling custom products. Today, the company also uses AI and Machine Learning (ML) to analyze its vast amounts of data for better predictions and analysis.

5. Capital One

CAPITAL-ONE Storefront

By investing heavily in a powerful smartphone app, Capital One has been able to move much of its customer interactions onto that app. A key element of their success was integrating security tools like Touch ID to ensure the app was a secure place to handle financial information.

As a result, Capital One was able to lower costs by empowering customers to do more through the app while simultaneously getting to know their customers better through the data they collect. Armed with this information marketers at the company are able to learn far more about their customers.

6. Coursera

COURSERA Storefront

From its very beginnings, Coursera has relied on cloud computing to deliver its courses to people around the world. This has enabled the company to easily scale, providing reliable access to content in a cost-effective way. By putting education online, the company also gained access to vast amounts of data about what people wanted to learn.

Using AI and ML to analyze this data, the company has been able to push more personalized recommendations, see what areas warrant further investment, and generally improve the experience of its users.

7. Adobe Creative Cloud

ADOBE Storefront

After decades of largely relying on B2B software license sales, Adobe saw the need to pivot to cloud-based software subscriptions. While this initially drew heavy criticism, the company was eventually able to build a powerful cloud-based set of tools that customers could easily access from anywhere and from any device.

By continuing to invest in technology and staying focused on the end-customer, Adobe was eventually able to reinvent its own business model and provide a higher-quality service.

8. General Electric (GE)

GENERAL-ELECTRIC Storefront

As an old company weighed down with traditional processes for manufacturing, GE resolved to use digital transformation to dramatically improve these processes. By using techniques like 3D printing and computer-assisted design alongside the Industrial Internet of Things (IIoT), they were able to design more effective products faster than ever before.

Once designed, the company began using AI and data analytics to study the performance of its products and drive further enhancements. In this way, they have now incorporated digital technology into every stage of their product design processes.

9. Nike

NIKE Storefront

Like Walmart, Nike’s digital transformation journey began with a growing concern about its lack of presence in the e-commerce space. Its response, also like several others on this list, was to invest in smartphone and web-based apps to enable customers to shop and customize their shoes in a way physical stores have never been able to provide.

This both built greater customer loyalty and offered the company far greater access to data about those customers. Since then it has furthered its digital transformation journey by using AI and Augmented Reality (AR) to enable customers to determine shoe sizes.

10. IKEA

IKEA Storefront

One of the greatest challenges faced by furniture shoppers is imagining how a piece will fit into their space. IKEA decided to invest heavily in AR technology to enable its customers to project digital 3D images of their furniture directly into their homes.

Alongside this innovation, the company has made substantial investments into ecommerce and AI-driven chatbots. As a result, ecommerce now makes up a growing segment of their revenue and the company is able to gather more data about customer preferences and complaints.

11. DHL

DHL Storefront

While DHL’s digital transformation journey was only recently spurred on by the Covid-19 pandemic, they have since made massive investments in quality control and customer experience. In particular, by using AI and ML to analyze enormous quantities of data from its global network of carriers in order to continuously optimize this complex logistics network.

Next, by using AI-driven chatbots, they have been able to reduce labor costs and enable customers to more easily access basic information about their parcels.

12. Toyota

TOYOTA Storefront

On the one hand, Toyota has long been a pioneer in manufacturing with the development of the famous “Toyota production system” in the mid-20th century. But in the spirit of digital transformation, the company has continued to innovate and invest in technology to drive its manufacturing into this century as well.

In particular, they have used AI, IoT, robotics, and advanced analytics to more quickly identify and address issues in the manufacturing process. The company has also used 3D printing to more quickly iterate during the design phase. The overall result is faster iterations and a maintenance of the company’s reputation for quality.

13. Philips

PHILIPS Storefront

While the company has struggled in recent decades, a major decision was made to focus more narrowly on healthcare technology. As a part of that pivot, the company invested in cloud services and eventually moved beyond simply manufacturing medical devices to developing a kind of healthcare “operating system.”

From this innovation, Philips now offers a Platform-as-a-Service (PaaS) solution capable of integrating devices from many different manufacturers. As a result, the company is no longer as tied down to its manufacturing and product development roots and has access to far more data it can use to further innovate on its products and services.

14. Caterpillar

CATERPILAR Storefront

Long known as a simple manufacturer of construction equipment, they have now transitioned into both a hardware and software company. The software that runs their equipment now uses AI and IoT sensors to help identify the optimal time for preventative maintenance, assist in automating difficult tasks, and anticipate when specific parts may need to be replaced.

Of course, as in so many examples on this list, this data can then be used by Caterpillar to improve its products and services.

15. Netflix

NETFLIX Storefront

It’s easy to forget that Netflix began its life as a direct-to-consumer DVD company. However, recognizing that the way we consume media was fast evolving, the company has used a digital transformation strategy to help build its streaming platform.

Today, Netflix uses advanced AI algorithms to analyze data from its platform, both to understand consumer behaviors and preferences and to recommend content to individual subscribers. As a result, the company is now able to spot trends, act on them, and generally iterate far faster.

16. Mayo Clinic

MAYO-CLINIC Storefront

Like with Philips, the Mayo Clinic recognized that the path forward for medicine lay in the pairing of advanced medical devices with advanced software. Today, the organization uses AI and ML algorithms to aid doctors in diagnosing conditions.

These same technologies are also used to optimize processes like scheduling. But the Clinic also has employed cloud services to enable remote consultations and other telehealth services, further optimizing the flexibility of its workforce. Together these technologies and others like custom API integration enable both the gathering and usage of more data to optimize and enhance processes throughout the organization.

17. Airbnb

AIR-BNB Storefront

While Airbnb has always been a very technology-focused company owing to its young age and the nature of its product, this focus has only increased with time. By developing a more powerful website and app, Airbnb was able to gather data on how its customers used both and ultimately streamline those processes with better UX/UI.

In addition, Airbnb uses AI and ML to analyze customer data and provide high-quality recommendations. The company also leverages this data for its own decision making, giving them an excellent understanding of their customers and their pain points.

18. Starbucks

STARBUCKS Storefront

Considering how much the company’s original innovations around community and place were not built on technology, Starbucks has made a surprising shift towards being a technology-focused brand. Today, they use their smartphone app to build customer loyalty, provide custom-offers, streamline the purchasing experience, and gather far better customer data in the process.

19. AT&T

AT&T Storefront

With their origins far closer to the US Civil War than the creation of modern cell phone technology, AT&T needed a robust digital transformation strategy to remain competitive in a fast-changing telecom landscape.

To do this, the company began using AI-powered chatbots to handle routine customer questions and reduce their own need for customer service representatives. In addition, they partnered with IBM to build a cloud computing infrastructure to enable the organization to provide computing power when and where needed, reducing costs. Throughout, AT&T collected more data and was better able to understand its customers and its own complex systems.

20. Disney

WALT-DISNEY Storefront

With such a complex network of products and services, Disney has used digital transformation to tie them together with new technologies. One example is their Disney+ streaming service, but the true impact goes far deeper, with heavy investment in personalization tied to their theme parks, physical stores, and digital experiences. This enables Disney to understand its customers better than ever before.

A reader who loves writing, a marketer who loves tech, a nerd who loves sports. Dilyan, our resident writer, half-jokes that his days are filled with everything you can think of - except free time. He joined our team several years into his copywriting career - and he seems to feel at home here. Because, as he puts it, “there’s always cake at the office”.  If he doesn’t have his nose buried in a book, you can typically find Dilyan writing his latest piece, tinkering with his PC, or off swimming/cycling somewhere.