Our client is an aviation ground handling company operating in a high-stakes, complexity-heavy environment. Managing hundreds of employees across thousands of shifts, each requiring specific combinations of qualifications and skills, their monthly scheduling process was consuming weeks of planner time. They partnered with Dreamix to replace that process with an integrated, intelligent, automated rostering solution. The result: what previously took two weeks now takes less than an hour, with 80%+ shift coverage and full compliance across every schedule produced.
The Story of our Partner
CGS Customer Ground Service AG is a Swiss airport services specialist operating across all three major Swiss airports. Serving both airlines and individual travellers, the company covers everything from ramp operations, gate and check-in services, and cabin cleaning to lounge management, PRM assistance, and quality measurement. Their boutique structure allows them to maintain a high standard of service quality and flexibility, with dedicated on-site teams available 365 days a year across all locations.
The Challengе
Scheduling 700+ employees across thousands of shifts per month is not a straightforward problem. Each employee holds a unique combination of qualifications, covering areas such as aircraft handling, dangerous goods certification, specialized equipment operation, and passenger assistance. Every schedule has to satisfy strict aviation safety regulations, labor laws, mandatory rest periods, consecutive workday limits, fair weekend rotation, and individual employee shift preferences, all at the same time.
The scheduling team was creating and assigning shifts manually, spending weeks to create a base roster for the regular monthly planning. It was a significant drain on skilled planner time. The client saw an opportunity to modernize this entirely, replacing manual effort with an intelligent system built around their specific constraints and workforce rules and integrate seamlessly in their current planing process flow.
The Dreamix Solution
Dreamix developed a purpose-built automated rostering solution designed around the client's operational reality. Off-the-shelf rostering tools are usually built for simpler environments like retail or call centers - they can’t accommodate the qualification complexity, aviation-specific regulations, and cross-departmental dependencies that ground handling requires. This solution needed to be custom-engineered from the ground up.
The system works on three levels. First, it ingests employee qualifications, shift requirements, contractual obligations, and employee preferences. Then a proprietary optimization engine considers all constraints simultaneously, including legal requirements, rest periods, qualification matching, fairness metrics, and coverage targets. Finally, it produces an optimal schedule in minutes, delivered through a cloud-based platform that can connect to existing workforce planning and operational system.
Key capabilities built into the solution include dynamic qualification matching to ensure the right people are assigned to the right roles, bias-free algorithmic assignment for equitable shift distribution, automatic handling of wish management and leave requests, and full encoding of the client's specific collective bargaining agreements and regulatory requirements. The solution is deployed on the client's own infrastructure, with no ongoing licensing fees, and ownership sits entirely with them.
The Results
Thanks to our work together, CGS now has a scalable, intelligent rostering system that transforms one of their most resource-intensive processes into a 1-hour task. 10 days of planner time saved every scheduling period, 80%+ shift coverage delivered consistently, and full regulatory compliance built in from the start. What was once a bottleneck is now a competitive strength.
